There has not been a single bigger game changer in the telecommunications marketplace than the advent of cloud. For many cloud is a term that is hard to understand and even harder to explain. Everyone you talk to describes it differently and yet almost everyone in the world is using some type of cloud service and does to even realize it. Cloud encompasses everything, hardware, software and service.
Cloud allows its users to take existing premise based hardware and software systems, for instance phone systems (PBX), servers, firewalls, software, etc.., and allow them the flexibility of migrating these hardware and software based services to cloud providers who provide and maintain these services offsite. The benefit of this migration is the elimination of costly capital expenditures on software and hardware. It also ensures the users the “latest and greatest” as this service is constantly updating to the newest version as it becomes available for their IT infrastructure. Higher uptimes, faster speeds, mobilizing your workforce, ease of opening new offices, and streamlining budgets are a few other benefits of leveraging the cloud. Another big advantage is that companies have benefited from reduced IT support costs by outsourcing hardware and software maintenance and support to the cloud provider.